Remote | Full-Time | Periodic Travel Required
Reports to: CEO
Leadership Team – Technical Publications / Manuals Business Unit
Exact compensation may vary based on skills, experience, and location.
About JETPUBS
JETPUBS is a trusted aviation partner providing technical publications, manuals, training materials, and digital solutions that keep operators safe, compliant, and operationally sharp. We work with commercial operators, charter companies, flight departments, MROs, and training organizations who rely on absolute accuracy and reliability.
Our technical publications business is the backbone of JETPUBS—and we’re evolving it. As demand grows and complexity increases, we’re intentionally redesigning how manuals are built, maintained, and delivered at scale.
This role exists to lead that evolution.
The Role
JETPUBS is seeking a Director of Operations – Technical Publications to run and modernize our manuals business unit.
This is a senior, hands-on leadership role for someone who deeply understands aviation operations and technical publications, loves building strong teams, and thrives on creating clean, scalable, LEAN processes.
You will own how this service is delivered—from intake to revision cycles to client experience—while designing the next-generation operating model that supports growth without sacrificing accuracy or trust.
This role reports directly to the CEO and has broad authority across people, process, quality, and delivery.
What You’ll Be Doing
Aviation Publications Leadership
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Own end-to-end operations of the technical publications / manuals business unit.
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Ensure manuals meet aviation regulatory, operational, and client-specific requirements.
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Translate real-world aviation operations into practical, high-quality documentation workflows.
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Act as the internal authority on how aviation manuals should be built, reviewed, and maintained.
Next-Generation Service Design
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Redesign how JETPUBS delivers technical publications to be more scalable, predictable, and client-friendly.
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Evaluate current workflows and intentionally evolve them—tools, roles, handoffs, and standards.
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Build systems that reduce tribal knowledge and over-reliance on any single individual.
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Balance precision with speed—without compromising safety or compliance.
Team Leadership & Development
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Lead, mentor, and grow a team of technical coordinators, publishers, and specialists.
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Create clear roles, ownership, and accountability frameworks.
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Foster a calm, structured, high-trust environment where people do their best work.
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Actively enjoy managing people—coaching, developing, and empowering them to succeed.
LEAN Process & Quality Systems
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Design and implement LEAN, repeatable processes that eliminate rework and bottlenecks.
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Establish quality checkpoints, decision trees, and escalation paths.
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Improve visibility into workload, capacity, and delivery timelines.
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Build operational rhythm without creating bureaucracy.
Client-Centric Execution
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Ensure customer needs are deeply understood and reflected in how work is delivered.
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Serve as an executive-level problem solver for complex or high-stakes client situations.
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Partner with Sales and Client Success to scope work realistically and deliver consistently.
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Protect client trust through clarity, accuracy, and follow-through.
Who You Are
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Aviation-native: You have real experience in aviation operations, technical publications, manuals, or closely related regulated environments.
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A systems thinker who enjoys turning complexity into structure.
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Calm, steady, and respected—people trust your judgment.
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Equally comfortable with frontline details and big-picture design.
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A leader who genuinely enjoys building teams and processes.
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Practical, grounded, and allergic to unnecessary chaos.
Required Experience & Qualifications
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8–10+ years of experience in aviation operations, technical publications, or regulated service delivery.
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Direct experience with aviation manuals, SOPs, regulatory documentation, or similar.
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Proven ability to design, improve, and scale operational workflows.
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Strong people-leadership experience with distributed or remote teams.
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Excellent written and verbal communication skills.
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Bachelor’s degree in Aviation, Aviation Management, Business, or related field (or equivalent experience).
A Day in the Life
Morning: Review delivery status and quality metrics; align with team leads on priorities
Midday: Redesign a workflow to reduce revision cycles or improve clarity
Afternoon: Meet with the CEO to align on service evolution and upcoming client needs
Late Afternoon: Coach a team member and resolve a complex client scenario
Evening: Join an aviation industry call or prep for upcoming client travel
Why This Role Matters
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You will own and shape one of JETPUBS’ most critical business units.
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Your work directly impacts aviation safety, compliance, and client confidence.
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You’ll design systems that outlast people—not the other way around.
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You’ll have real authority, trust, and a direct line to the CEO.
Ready to Build What’s Next?
If you understand aviation, love operational excellence, and want to design the future of technical publications delivery—this role was built for you.
👉 Start here:
https://go.cultureindex.com/s/BF2D070000